As a buyer for a busy Food Manufacturer, I was horrified to be called one Saturday morning recently by one of our production managers who informed me that he would be running out of Thermal Transfer Ribbons within a few hours. These are vital for our production as they enable us to overprint not only key ‘Best Before’ and ‘Use By’ dates onto our products but also overprint bar-code and box end labels. If we were to run out it would shut down our production lines until we managed to get stock in. It was about 10am on the Saturday morning I tried to contact Datamark UK at their office in Hull but found nobody available at the office, however I managed to find a contact number online for their Sales Manager whom I rang on his mobile and explained our situation. He was very clear and calm and told me not to worry that he would do all he could to ensure our Production Lines were not stopped through lack of the ribbons we required. He advised me that he would make a couple of calls and find out what could be done to get product to us ASAP. Within 20 minutes I was called back by Datamark’s Sales Manager to be told that the ribbons we required would be delivered to our factory within 45 minutes, followed by another call from him 60 minutes later to check we had received the ribbons, which we had done. Excellent ‘Out of Hours’ support.
UK Food Manufacturer